Service, Quality and HSE

Customer Service

Our approach to Customer Service has been the prime competitive differentiator for Hydrasun since the company was formed in 1976 and has shaped the way our company has developed customer driven capabilities in Design, Service and Manufacturing to support our core supply of components.

This approach is based on the following elements:

Focus on Customer Needs

Hydrasun is committed to the goal of fully understanding and fulfilling the business needs of its customers fast and reliable supply of products.

Design & manufacture of bespoke equipment solutions the provision of whole-life Hose Integrity Management services creating a unique integrated solution capability driven by a focus on customer needs.

Range and Size of Inventory

Over £9 million stocked inventory.

Strong relationships developed with internationally renowned Suppliers i.e. Parker, Snaptite/AutoClave, Manuli Hydraulics, IVG Colbachini.

Global distribution agreements, many of which have been in place for over two decades.

Speed of Response

Our sales force is focused on a professional speed of response to all sales and technical queries. The majority of our local sales are quoted and delivered within 24 hours. We have also developed an efficient distribution network for getting product on-site anywhere in the world.

The sheer size and range of inventory maintained by Hydrasun for off-the-shelf supply enables unrivalled speed of fulfilment on most branded hose and fitting products.

Back Up Support and Service

Our Integrated Service Solution covers Design, Engineering, Product Specification & Supply, Manufacture & Assembly, Installation & Testing, and the provision of full life cycle Hose Integrity Management services.

An unrivalled depth of experience and technical knowledge of our product range and services enables us to deliver high quality answers to your unique requirements.

Value for Money

Hydrasun prides itself on good quality products and services at competitive prices.

We have developed specialist facilities and capabilities specifically to add value to key areas of our customers operations, reducing overall component life cycle cost and providing innovative high value solutions to very real technical, and economic problems in areas such as sub-sea exploration and production.

We are continuously aligning our inventory and developing our capabilities to keep pace with the changing business, legislative and physical environments in which our customers operate.

Adding value through detailed understanding.